This article is for startup founders, business owners, and procurement managers in Ireland who need to review or negotiate contracts with suppliers and vendors.
If you're unsure what terms to push back on, what's actually negotiable, or which clauses could create serious problems for your business, this guide covers payment terms, liability caps, termination rights, IP ownership, SLAs, and the hidden traps in standard supplier contracts.
Key Takeaways
• Negotiate longer payment terms (Net 60/90) and withhold rights for defective goods to preserve cash flow and leverage.
• Liability caps often limit supplier responsibility to monthly fees, leaving you exposed for losses from critical service failures.
• Secure explicit IP ownership clauses in contracts, as Irish law grants ownership to creators by default, not buyers.
• Set calendar reminders 90+ days before auto-renewal deadlines to avoid being locked into unwanted multi-year contract extensions.
• Ensure supplier IP indemnity covers defense costs and third-party infringement claims without being subject to low liability caps.

What Are Supplier and Vendor Contracts?
Supplier contracts govern your relationship with businesses providing goods or services to your company. These agreements define what you'll receive, when you'll receive it, and what you'll pay. The contract allocates risk between your company and the supplier, determining who bears responsibility when things go wrong.
Why Do Contract Terms Matter?
Standard supplier contracts heavily favour the supplier's interests because they've drafted terms to minimise their risk and maximise their flexibility. Without careful review, you may agree to unfavourable terms that create significant business problems. A software startup that signs a cloud hosting contract without reviewing the liability clause might discover the supplier's liability is capped at one month's fees (€500) while a configuration error causes three days of downtime costing €50,000 in lost revenue.
What Payment Terms Should You Negotiate?
Payment terms define when and how you must pay for goods or services, directly impacting your company's cash flow management.
Common Payment Structures
- Immediate payment requires payment on delivery or before service provision, which is common for physical goods from new suppliers but creates the highest risk for buyers with no recourse for defects.
- Net 30/60/90 terms mean payment is due 30, 60, or 90 days after invoice date, providing time to verify quality before payment and helping preserve working capital.
- Milestone-based payment ties payment to completion of specific deliverables, which is common for project-based services and protects against non-delivery.
- Subscription models involve recurring monthly or annual payments for ongoing services, providing predictable budgeting but often requiring annual commitments and automatic renewal clauses.
Key Negotiation Points
Push for longer payment terms to preserve cash flow, particularly important for early-stage companies managing limited resources. Request the right to withhold payment for defective goods or services until issues are resolved satisfactorily. Negotiate against advance payment requirements when possible, as paying before delivery eliminates your leverage if problems arise. Always clarify whether prices include or exclude VAT to avoid budget surprises.
What Are Liability Caps and Why Do They Matter?
Liability caps limit how much a supplier must pay if something goes wrong, and these clauses are often the most important commercial terms in the contract.
Common Liability Structures
- Capped at contract value limits liability to total fees paid under the contract, which is more common in smaller contracts but still may not cover actual losses you suffer.
- Capped at monthly or annual fees limits liability to one month or year of fees, which heavily favors suppliers and creates significant risk for buyers relying on critical services.
- Two-tier structures use lower caps for general breaches but higher caps (or no caps) for specific serious breaches like data breaches or IP infringement, creating a more balanced approach.
What to Watch For
Identify what damages are excluded from caps - suppliers often exclude consequential losses, lost profits, and business interruption damages from coverage. Look for carve-outs where full liability applies, such as data breaches, intellectual property infringement, or gross negligence. Calculate whether the cap adequately covers potential losses you might suffer from supplier failures, and consider whether insurance requirements supplement liability caps to provide additional protection.
How Do Termination Clauses Work?
Termination provisions define how either party can end the contract, determining your flexibility to switch suppliers or end underperforming relationships.
Termination for Convenience
Your right to terminate for convenience allows you to end the contract without cause, typically requiring 30-90 days notice and sometimes involving early termination fees. This flexibility is essential for growing businesses whose needs change rapidly. Supplier's right to terminate for convenience allows them to stop serving you, creating business continuity risk that you should negotiate against or strictly limit.
Termination for Cause
Material breach provisions allow either party to terminate for serious contract violations, typically requiring written notice and a cure period (often 30 days) before termination becomes effective. Insolvency clauses provide automatic termination if either party enters insolvency, protecting against doing business with failing companies.
Negotiation Priorities
Ensure you can terminate for convenience with reasonable notice and minimise or eliminate early termination penalties that make switching suppliers prohibitively expensive. Define material breach clearly to allow termination for poor performance, not just complete failure to deliver. Negotiate shorter notice periods for your convenience termination while accepting longer notice periods from suppliers if necessary. Limit the supplier's ability to terminate for convenience, as this creates planning uncertainty for your business.
Why Does Intellectual Property Ownership Matter?
IP clauses determine who owns work created during the contract term, which becomes critical for software development, design work, and creative services. Under Irish law, the creator owns intellectual property by default according to Section 23 of the Copyright and Related Rights Act 2000. If your supplier develops software for you, they own it unless the contract explicitly states otherwise.
Standard IP Approaches
Work made for hire means you own all IP created under the contract while the supplier retains no rights to deliverables, which is most favourable for buyers and common for bespoke development.
License grants mean the supplier retains ownership but grants you usage rights, which may be exclusive or non-exclusive, time-limited or perpetual, and are common for software-as-a-service agreements.
Supplier ownership with broad license means the supplier owns IP but you get extensive usage rights, which is common for template-based work but provides less protection than full ownership.
What Are Service Level Agreements?
SLAs define the performance standards suppliers must meet, specifying measurable metrics and consequences for failures.
Key SLA Components
- Availability commitments specify percentage of uptime required (e.g., 99.9% availability), with scheduled maintenance windows excluded and typically used for hosting, software, and infrastructure services.
- Response times set maximum time to acknowledge issues, often tiered by severity - critical issues might require 1-hour response, medium issues 4-hour response, and low issues 24-hour response.
- Resolution times establish maximum time to resolve different issue types, usually longer than response times and with different targets for different severity levels.
- Performance metrics might include page load times for websites, processing times for transactions, delivery times for physical goods, or quality standards for manufactured products.
SLA Remedies
Service credits provide partial refunds when SLAs aren't met, usually as a percentage of monthly fees, though often capped at small amounts (10-25%) that may not meaningfully compensate for actual losses.
Termination rights allow you to exit if SLAs are consistently missed, usually requiring multiple consecutive failures, which provides escape from underperforming relationships.
Ensure SLAs actually matter to your business operations rather than measuring irrelevant metrics. Verify that credits provide meaningful compensation and check whether you must claim credits or they're automatic. Look for exclusions that effectively eliminate SLA protections, and negotiate termination rights for repeated failures.
What Are Indemnity Provisions?
Indemnity clauses require one party to compensate the other for certain losses, shifting legal and financial risk between parties. These provisions are commonly found in commercial contracts, insurance policies, and service agreements. They typically specify which types of claims, damages, or liabilities one party agrees to cover on behalf of the other.
Key Indemnity Types
IP indemnity requires suppliers to indemnify you against IP infringement claims, protecting you if supplier's goods infringe third-party patents, trademarks, or copyrights. This essential protection for technology products should include defense costs, not just damages.
Third-party claims indemnity requires suppliers to indemnify you for claims arising from their negligence, protecting you when supplier's actions harm third parties.
Ensure suppliers provide IP indemnity for their deliverables and verify indemnity survives contract termination. Check that indemnity isn't subject to low liability caps that undermine its value, understand notice requirements for claiming indemnity, and look for the supplier's right to control defence of claims.
How Do Auto-Renewal Clauses Operate?
Auto-renewal provisions extend contracts automatically unless you actively cancel, and these clauses can trap you in unwanted relationships.
The contract runs for a specified initial term (typically 1-3 years), then automatically extends for an additional period (often the same length as the initial term) unless you provide notice during a specific opt-out window 30-90 days before renewal. Some contracts require 6+ months notice, and missing this window locks you into another full term.
Calendar renewal dates carefully and set reminders well before opt-out deadlines to avoid missing critical windows. Negotiate against auto-renewal entirely where possible, or if auto-renewal is included, demand shorter renewal terms than the initial term. Require suppliers to send renewal reminders so you're not solely responsible for tracking dates, and negotiate the right to terminate during renewal terms with reasonable notice.

Stuart Connolly is a corporate barrister in Ireland and the UK since 2012.
He spent over a decade at Ireland's top law firms including Arthur Cox & William Fry.









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